Overview
We want you and your pet to be happy with every order. Our refund and returns policy lasts 30 days from the date of delivery. If more than 30 days have passed since delivery, we unfortunately can’t offer a full refund or exchange.
To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging.
To complete your return, we require a receipt or proof of purchase (your order confirmation email is fine).
We may only be able to offer a partial refund in certain situations, such as an item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error, or an item returned more than 30 days after delivery.
Refunds
Once your return is received and inspected, we’ll email you to confirm we’ve received it, along with the approval or rejection of your refund.
If approved, your refund will be processed and a credit applied to your original method of payment within a reasonable number of business days, depending on your card issuer or payment provider’s own processing times.
Late or missing refunds
If you haven’t received a refund yet, first check your bank or payment account again. Processing times can vary by bank and payment provider. If you’ve done this and still haven’t received your refund, please contact us at [insert support email].
Exchanges
We only replace items if they arrive defective or damaged. If you need an exchange for the same item, please contact us at [insert support email] before sending anything back.
Shipping returns
Please contact us at [insert support email] before returning an item so we can confirm the correct return address and process for your order.
Depending on your location, delivery times for exchanges may vary. For higher-value items, we recommend using a trackable shipping service, since we can’t guarantee we’ll receive a returned item sent without tracking.
Need help?
Contact us at [insert support email] with any questions about refunds, returns, or exchanges — we’re happy to help.